Outage in Welocalize

Pantheon Client Portal issue: clients cannot select locale pairs in the Client Portal and this prevents creation of new requests

Resolved Major
March 07, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Currently clients cannot select locale pairs in the Client Portal and this prevents creation of new requests. This issue is being investigated as a top priority. For the time being, please ask your clients to send requests via email.
Components affected
Welocalize Junction

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/07/2023 07:10PM

This incident has been resolved.

MONITORING over 2 years ago - at 03/07/2023 06:00PM

The Language selection issue is now resolved. Clients can resume using the portal to create new requests.

INVESTIGATING over 2 years ago - at 03/07/2023 04:24PM

Currently clients cannot select locale pairs in the Client Portal and this prevents creation of new requests. This issue is being investigated as a top priority. For the time being, please ask your clients to send requests via email.

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