Outage in Welocalize

Okta authentication issue for identity.welocalize.com

Resolved Major

February 19, 2025 - Started 12 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are investigating an incident that is blocking new logins to Welocalize Okta apps. This impacts any app accessible via the identity.welocalize.com Okta tenant.

Components affected

Welocalize Junction

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/20/2025 04:51AM

This incident has been resolved.

MONITORING 12 months ago - at 02/19/2025 10:42PM

Remediation work is complete and user access to identity.welocalize.com is restored. We'll continue monitoring for further issues.

IDENTIFIED 12 months ago - at 02/19/2025 07:07PM

Remediation efforts are still underway. Users outside of welocalize.com may receive emails to reset their passwords, which is an expected part of the recovery process.

IDENTIFIED 12 months ago - at 02/19/2025 04:03PM

We've identified the cause of the event and are working on remediation. We've also engaged the vendor for additional support.

INVESTIGATING 12 months ago - at 02/19/2025 03:24PM

We are investigating an incident that is blocking new logins to Welocalize Okta apps. This impacts any app accessible via the identity.welocalize.com Okta tenant.

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