Outage in WeTransfer

WeTransfer.com is currently experiencing issues with pricing and our infamous cookie wall

Resolved Minor
June 15, 2022 - Started over 3 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating a bug where pricing information for user subscriptions can't be displayed. Users will experience difficulty signing up for paid subscription accounts. Some countries may also not experience our cookie wall (so we assume you consent to cookies 🍪). Please be patient as we work on fixing the issue.
Components affected
WeTransfer Pro
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/15/2022 07:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 06/15/2022 06:25PM

Mitigations are in place around pricing information, login and the cookie wall. We are continuing to monitor the issue.

IDENTIFIED over 3 years ago - at 06/15/2022 04:26PM

Pricing has been fixed. We're still waiting on the third party to resolve their issues and we're working on fixing what we can in the meanwhile.

INVESTIGATING over 3 years ago - at 06/15/2022 04:06PM

We are continuing to investigate this issue. Third party provider has been experiencing issues but we're working on rolling out fixes where we can.

INVESTIGATING over 3 years ago - at 06/15/2022 03:20PM

We are continuing to investigate this issue. We are in contact with a third party provider and rolling out fixes where we can.

INVESTIGATING over 3 years ago - at 06/15/2022 02:52PM

We are continuing to investigate this issue. We have attempted a few fixes but we're still experiencing issues.

INVESTIGATING over 3 years ago - at 06/15/2022 02:10PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 06/15/2022 02:07PM

We are currently investigating a bug where pricing information for user subscriptions can't be displayed. Users will experience difficulty signing up for paid subscription accounts.

Some countries may also not experience our cookie wall (so we assume you consent to cookies 🍪).

Please be patient as we work on fixing the issue.

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