Outage in WeTransfer
Experiencing delays with our email services
Resolved Minor
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Outage Details
The issue has been identified and a fix is being implemented.
Components affected
WeTransfer EmailLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/03/2023 05:18AM
We're happy to report that this incident is now resolved. Emails are no longer delayed, and all emails should be delivered once they're processed through the queue. If your verification code, verification link or password reset link is no longer valid due to the time passed, please request another email.
We apologise for the inconvenience caused, and we appreciate your patience while we worked hard to fix this.
IDENTIFIED
over 2 years ago - at 02/03/2023 05:15AM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 2 years ago - at 02/03/2023 12:11AM
We are continuing to investigate and resolve the incident with our email partner. At this time, we are anticipating that the issue may continue overnight. Once resolved, it may take some time for the email queue to process, please know that your transfers and emails will eventually be delivered. We appreciate your patience.
If you need to send a transfer urgently, you can continue to use the link transfer option that is available: http://we.tl/linktransfer
IDENTIFIED
over 2 years ago - at 02/02/2023 10:58PM
We are continuing to investigate and resolve the incident with our email partner. At this time, we are anticipating that the issue may continue overnight. Once resolved, it may take some time for the email queue to process, please know that your transfers and emails will eventually be delivered. We appreciate your patience.
If you need to send a transfer urgently, you can continue to use the link transfer option that is available: http://we.tl/linktransfer
IDENTIFIED
over 2 years ago - at 02/02/2023 07:23PM
We are continuing to investigate and resolve the incident with our email partner. At this time we are anticipating that the issue may continue overnight. Once resolved, it may take some time for the email queue to process. Thank you for your patience.
If you need to send a transfer urgently, you can continue to use the link transfer option that is available: http://we.tl/linktransfer
IDENTIFIED
over 2 years ago - at 02/02/2023 04:46PM
We are working with our email partner to resolve the issue.
Our platform's option to send link transfers is available as a workaround in case you need to send a transfer urgently:
http://we.tl/linktransfer
We are unable to provide a timeframe at this point, but we are doing everything we can to resolve this as soon as possible.
IDENTIFIED
over 2 years ago - at 02/02/2023 02:25PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 2 years ago - at 02/02/2023 02:22PM
The issue has been identified and a fix is being implemented.
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