Outage in WeTransfer

Experiencing delays with our email services

Resolved Minor
February 02, 2023 - Started over 1 year ago - Lasted about 15 hours
Official incident page

Need to monitor WeTransfer outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including WeTransfer, and never miss an outage again.
Start Free Trial

Outage Details

The issue has been identified and a fix is being implemented.
Components affected
WeTransfer Email
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/03/2023 05:18AM

We're happy to report that this incident is now resolved. Emails are no longer delayed, and all emails should be delivered once they're processed through the queue. If your verification code, verification link or password reset link is no longer valid due to the time passed, please request another email.

We apologise for the inconvenience caused, and we appreciate your patience while we worked hard to fix this.

IDENTIFIED over 1 year ago - at 02/03/2023 05:15AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 02/03/2023 12:11AM

We are continuing to investigate and resolve the incident with our email partner. At this time, we are anticipating that the issue may continue overnight. Once resolved, it may take some time for the email queue to process, please know that your transfers and emails will eventually be delivered. We appreciate your patience.

If you need to send a transfer urgently, you can continue to use the link transfer option that is available: http://we.tl/linktransfer

IDENTIFIED over 1 year ago - at 02/02/2023 10:58PM

We are continuing to investigate and resolve the incident with our email partner. At this time, we are anticipating that the issue may continue overnight. Once resolved, it may take some time for the email queue to process, please know that your transfers and emails will eventually be delivered. We appreciate your patience.

If you need to send a transfer urgently, you can continue to use the link transfer option that is available: http://we.tl/linktransfer

IDENTIFIED over 1 year ago - at 02/02/2023 07:23PM

We are continuing to investigate and resolve the incident with our email partner. At this time we are anticipating that the issue may continue overnight. Once resolved, it may take some time for the email queue to process. Thank you for your patience.

If you need to send a transfer urgently, you can continue to use the link transfer option that is available: http://we.tl/linktransfer

IDENTIFIED over 1 year ago - at 02/02/2023 04:46PM

We are working with our email partner to resolve the issue.
Our platform's option to send link transfers is available as a workaround in case you need to send a transfer urgently:
http://we.tl/linktransfer

We are unable to provide a timeframe at this point, but we are doing everything we can to resolve this as soon as possible.

IDENTIFIED over 1 year ago - at 02/02/2023 02:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 02/02/2023 02:22PM

The issue has been identified and a fix is being implemented.

Start monitoring all your vendors in 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3205 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime