Outage in WeTransfer

Retry payment flow is broken

Resolved Minor
October 13, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We have received reports from users that they are unable to complete their payment after exiting our payment flow and revisiting. We are currently investigating this issue and working hard to implement a fix. If you are experiencing this issue, please reach out to our Support team via: http://we.tl/support
Components affected
WeTransfer Pro WeTransfer Website
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/13/2023 07:12PM

This incident has been resolved. Thank you for your patience!

IDENTIFIED about 1 year ago - at 10/13/2023 05:59PM

We are continuing to work on a fix for this issue. We hope to have an update as soon as possible.

IDENTIFIED about 1 year ago - at 10/13/2023 04:09PM

We have identified the issue and a fix is in review. We are hoping to implement the fix as soon as possible.

INVESTIGATING about 1 year ago - at 10/13/2023 03:52PM

We have received reports from users that they are unable to complete their payment after exiting our payment flow and revisiting. We are currently investigating this issue and working hard to implement a fix.

If you are experiencing this issue, please reach out to our Support team via: http://we.tl/support

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