Outage in WeTransfer

Latest Android app (v2.7.4) crashing on upload attempt

Resolved Minor

May 30, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have observed the latest update of the WeTransfer Android app (v2.7.4) crashing when a user attempts an upload. As a workaround, please go to wetransfer.com for any uploads you need to perform. Make sure to login first so that any transfers/uploads are associated with your account. Users on an older version of our Android app (2.7.3 and earlier) are not affected by this. We will notify you here again when a new/updated version is released on the Google Play Store.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/30/2024 05:19PM

A new version of the WeTransfer app (v2.7.5) has been released in the Google Play Store that fixes this issue. Once you open the app, you will be prompted to update the app to the latest version.

Thank you for your patience and we apologise for any inconvenience this might have caused.

IDENTIFIED almost 2 years ago - at 05/30/2024 01:46PM

We have observed the latest update of the WeTransfer Android app (v2.7.4) crashing when a user attempts an upload. As a workaround, please go to wetransfer.com for any uploads you need to perform. Make sure to login first so that any transfers/uploads are associated with your account.

Users on an older version of our Android app (2.7.3 and earlier) are not affected by this. We will notify you here again when a new/updated version is released on the Google Play Store.

Latest WeTransfer outages

Degraded upload performances - about 1 month ago

WeTransfer performances degraded - 4 months ago

WeTransfer outage - 4 months ago

Major outage on wetransfer.com - 5 months ago

Service Degradation in US due to Infrastructure provider operational issue - 6 months ago

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