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Outage in Whalebone

Device and subscription management API errors

Resolved Minor
September 17, 2026 - Started 20 days ago - Lasted about 17 hours
Official incident page

Incident Report

We are investigating an issue affecting device and subscription management API requests. Requests may time out or fail.

DNS resolution remains fully operational.

Our team is working to restore normal operation. We will provide the next update within one hour, or sooner if more information becomes available.
Components affected
Whalebone Main region

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Latest Updates ( sorted recent to last )
20 days ago - at 09/17/2026 04:33PM

Management API service and all Admin Portal functionality, including the Product and DNS Traffic dashboards, have been restored. Log processing has resumed, and delayed DNS Traffic data and Threat Logs are catching up.

DNS resolution remains fully operational.

We are monitoring recovery and will confirm resolution once log processing has caught up. Thank you for your patience.

20 days ago - at 09/17/2026 03:20PM

Management API service has been restored. Our team continues working to restore Admin Portal functionality, particularly the Product and DNS Traffic dashboards, which are not loading. Threat Logs are also delayed.

DNS resolution remains fully operational.

Thank you for your continued patience. We will provide the next update within one hour, or sooner if there is a significant change.

20 days ago - at 09/17/2026 04:22PM

De-escalating as Management API was restored.

20 days ago - at 09/17/2026 02:28PM

We are seeing signs of recovery in device and subscription management API requests following our recovery actions. Our team is verifying service stability and working to restore the remaining functionality.

DNS resolution remains fully operational.

Thank you for your patience. We will provide the next update within one hour, or sooner as recovery progresses.

20 days ago - at 09/17/2026 01:53PM

We are investigating an issue affecting device and subscription management API requests. Requests may time out or fail.

DNS resolution remains fully operational.

Our team is working to restore normal operation. We will provide the next update within one hour, or sooner if more information becomes available.

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