Outage in Wharton Computing
ChatGPT EDU Advanced Features Issues
Resolved MinorIncident Report
Following Penn's July 1 license renewal, OpenAI applied configuration changes to the University's workspace that resulted in unexpected behavior. Users may experience errors incorrectly reporting that their usage limits for ChatGPT's advanced features have been reached.
Users who experienced issues with basic ChatGPT features yesterday should now be able to resolve those errors by refreshing their browser window. However, advanced ChatGPT features, including all ChatGPT models other than Instant, may still be inaccessible for many Penn users.
ISC is working with OpenAI to restore these functions. We will provide additional information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/07/2026 07:46PM
This issue has been resolved. If you're still having issues using advanced features refresh your browser.
INVESTIGATING
11 days ago - at 07/07/2026 03:44PM
Following Penn's July 1 license renewal, OpenAI applied configuration changes to the University's workspace that resulted in unexpected behavior. Users may experience errors incorrectly reporting that their usage limits for ChatGPT's advanced features have been reached.
Users who experienced issues with basic ChatGPT features yesterday should now be able to resolve those errors by refreshing their browser window. However, advanced ChatGPT features, including all ChatGPT models other than Instant, may still be inaccessible for many Penn users.
ISC is working with OpenAI to restore these functions. We will provide additional information as it becomes available.
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