Outage in Wirex

3DS Biometric confirmation unstable behaviour

Resolved Major

February 05, 2026 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

Region: All Description: 3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/05/2026 06:37PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 02/05/2026 11:59AM

Region: All
Description:
3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.

Latest Wirex outages

3DS Biometric confirmation degraded performance - 25 days ago

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Temporary Suspension of Operations for Selected Cryptocurrencies - about 1 month ago

Exchange operations disabled - about 2 months ago

Issue processing crypto transactions in USA - about 2 months ago

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