Legacy Wirex App Discontinued for Customers in EEA

We are continuing to investigate this issue.

We are continuing to investigate this issue.

As of 30 September 2026, the legacy Wirex app has been discontinued for customers in the EEA.

Following the closure:
Login access to the legacy Wirex app is no longer available.
Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible.
Card transactions have been paused.
From 1 October 2026, customers will no longer be able to view their balances in the legacy app.

Customers who have already upgraded to Wirex One do not need to take any further action.
For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process.
We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets.
If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com.

Affected regions: EEA

Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.