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Outage in WiscNet

1 Alert: r-milwaukee809-isp - BGP-peer

Resolved Major
April 28, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

Greetings, Beginning around 04/28/2025 16:16 CDT, the WiscNet NOC received alarms indicating multiple member site devices are unreachable. The NOC confirms we are seeing devices unreachable at this time. Our investigation into this event is ongoing, and the NOC will be engaging our provider shortly for investigation. In the meantime, please facilitate smoother troubleshooting by verifying that equipment on site is powered on and properly cabled. As additional information is received, the NOC will update accordingly. Please contact the WiscNet NOC if you have any further questions. Thank you, WiscNet NOC 608-442-6761 option 1 noc@wiscnet.net

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/30/2025 08:00AM

Greetings,

Since we are seeing the site is up and stable we will be resolving this ticket. If you have any further issues please contact us.

WiscNet NOC
608-442-6761, option 1

MONITORING 12 months ago - at 04/29/2025 07:42AM

Greetings,

Since we are seeing the site is up and stable we will be resolving this ticket. If you have any further issues please contact us.

WiscNet NOC
608-442-6761, option 1

MONITORING 12 months ago - at 04/29/2025 06:22AM

Greetings,

We are currently seeing the site is up but are working to ensure there are no further issues. We will keep you updated with anything new.

WiscNet NOC
608-442-6761, option 1

MONITORING 12 months ago - at 04/29/2025 04:49AM

Greetings,

We continue to push our partner provider for updates. We will provide updates as they become available.

WiscNet NOC
608-442-6761, option 1

MONITORING 12 months ago - at 04/29/2025 03:57AM

Greetings,

The alarms returned and we are re-engaging the partner provider on this issue. We will provide updates as they become available.

WiscNet NOC
608-442-6761, option 1

MONITORING 12 months ago - at 04/28/2025 11:44PM

Greetings,

We have verified all devices are back online and working successfully. Please contact us if you experience any more issues.

WiscNet NOC
608-442-6761, option 1

IDENTIFIED 12 months ago - at 04/28/2025 10:36PM

Greetings,

The WiscNet NOC has engaged our partner provider, who has confirmed a mass drop event impacting your services.

Our provider is currently investigating. There is no ETR at this time.

The WiscNet NOC will be following up with our provider regularly to push for updates, and will relay information to you as it is received.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING 12 months ago - at 04/28/2025 10:10PM

Greetings,

Beginning around 04/28/2025 16:16 CDT, the WiscNet NOC received alarms indicating multiple member site devices are unreachable. The NOC confirms we are seeing devices unreachable at this time.

Our investigation into this event is ongoing, and the NOC will be engaging our provider shortly for investigation.

In the meantime, please facilitate smoother troubleshooting by verifying that equipment on site is powered on and properly cabled.

As additional information is received, the NOC will update accordingly.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

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