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Outage in WiscNet

INC0592918 - Multiple Sites - Circuit outage

Resolved Major
May 13, 2025 - Started 11 months ago - Lasted 3 days
Official incident page

Incident Report

We are observing an outage impacting multiple member sites, and are engaging the provider for investigation. We will provide updates once we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/17/2025 03:00AM

Greetings,

We have verified all devices are back online and working successfully. Please contact us if you experience any more issues.

WiscNet NOC
608-442-6761, option 1

MONITORING 11 months ago - at 05/16/2025 02:47AM

Greetings,

We have verified all devices are back online and working successfully. Please contact us if you experience any more issues.

WiscNet NOC
608-442-6761, option 1

INVESTIGATING 11 months ago - at 05/14/2025 08:48PM

Greetings,

The GLS NOC has advised that the replacement card has been deemed defective and a new one is being sourced. ETR has been provided as late as tomorrow due to this delay. Additional updates will be provided as they are available.

INVESTIGATING 11 months ago - at 05/14/2025 06:40PM

Greetings,

The Wiscnet NOC continues to work with our partner provider to resolve this outage, At this our partner continues to escalate with their locale provider for an ETR.

INVESTIGATING 11 months ago - at 05/14/2025 05:21PM

Greetings,

The Wiscnet NOC continues to work with our partner provider to resolve this outage, At this time we have been informed that the carrier has sent a technician out to the headend to investigate a bad network card. Our NOC will provide more details as they become available. Thank you.

INVESTIGATING 11 months ago - at 05/14/2025 03:39PM

Greetings,

The Wiscnet NOC continues to work with our partner provider to resolve this outage, At this time we have been informed that the carrier has sent a technician out to the headend to investigate a bad network card. Our NOC will provide more details as they become available. Thank you.

INVESTIGATING 11 months ago - at 05/14/2025 02:11PM

Hello

The Wiscnet NOC continues to work with our partner provider to resolve this outage, At this time we have been informmed that the carrier has sent a technician out to the headend to investigate a bad network card.

Our NOC will provide more details as they become available.


Wiscnet NOC

INVESTIGATING 11 months ago - at 05/13/2025 06:55PM

We are observing an outage impacting multiple member sites, and are engaging the provider for investigation. We will provide updates once we have more information.

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