[INC0603349] Genoa School District still down after widespread outage

Greetings,

WiscNet sees service is up at Genoa School District. Please verify your services. The NOC will resolve this ticket and hold for 24 hrs of monitoring. If there are any further questions and concerns please call the NOC. Thank you.

Greetings,

WiscNet sees service is up at Genoa School District. Please verify your services. The NOC will resolve this ticket and hold for 24 hrs of monitoring. If there are any further questions and concerns please call the NOC. Thank you.

Greetings,

We observed a brief interruption if your service, but it has since restored. We continue to await your response.

The WiscNet NOC acknowledges your report of an ongoing outage impacting your site.

After a detailed investigation, the NOC has confirmed that our equipment on site is up without issue at this time. Equipment on site can reach, and be reached by, our backbone equipment on the network, and can ping out to non-network addresses without issue.

Additionally, we are seeing MAC addresses being learned on the member handoff port.

At this time, the NOC sees no issues with our equipment or network.

Please verify if this outage remains ongoing, and if so please advise what steps have been taken at the location to restore services.

The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

Greetings,

The WiscNet NOC acknowledges your report of an ongoing outage impacting your site.

After a detailed investigation, the NOC has confirmed that our equipment on site is up without issue at this time. Equipment on site can reach, and be reached by, our backbone equipment on the network, and can ping out to non-network addresses without issue.

Additionally, we are seeing MAC addresses being learned on the member handoff port.

At this time, the NOC sees no issues with our equipment or network.

Please verify if this outage remains ongoing, and if so please advise what steps have been taken at the location to restore services.

The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

Greetings,

The WiscNet NOC acknowledges your report of an ongoing outage impacting your site.

After a detailed investigation, the NOC has confirmed that our equipment on site is up without issue at this time. Equipment on site can reach, and be reached by, our backbone equipment on the network, and can ping out to non-network addresses without issue.

Additionally, we are seeing MAC addresses being learned on the member handoff port.

At this time, the NOC sees no issues with our equipment or network.

Please verify if this outage remains ongoing, and if so please advise what steps have been taken at the location to restore services.

The NOC will hold this case pending your response.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net