Outage in WiscNet

North Lakeland School District site down | INC0630528

Resolved Major
July 21, 2025 - Started about 2 months ago - Lasted 26 days
Official incident page

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Outage Details

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible. Please contact the WiscNet NOC if you have any further questions. 608-442-6761 option 1 noc@wiscnet.net
Components affected
WiscNet North Lakeland School District
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/16/2025 10:00PM

The NOC has seen equipment restore and confirmed all gear is now reachable for us again. As such, the NOC will proceed with resolving our ticket. Please reach out to the NOC with any questions or concerns you may have regarding this ticket.

MONITORING 25 days ago - at 08/15/2025 09:00PM

The NOC has seen equipment restore and confirmed all gear is now reachable for us again. As such, the NOC will proceed with resolving our ticket. Please reach out to the NOC with any questions or concerns you may have regarding this ticket.

INVESTIGATING about 1 month ago - at 08/05/2025 07:49AM

Greetings,

We have escalated with our partner - please be aware that our case is currently at the highest priority level. They report a fiber cut with no ETR. We will continue to provide additional updates as they become available.

Thank you,

INVESTIGATING about 1 month ago - at 08/05/2025 06:02AM

Greetings,

We have escalated with our partner - please be aware that our case is currently at the highest priority level. They report a fiber cut with no ETR. We will continue to provide additional updates as they become available.

Thank you,

INVESTIGATING about 1 month ago - at 08/05/2025 04:28AM

Greetings,

We have escalated with our partner - please be aware that our case is currently at the highest priority level. They report a fiber cut with no ETR. We will continue to provide additional updates as they become available.

Thank you,

INVESTIGATING about 1 month ago - at 08/05/2025 03:05AM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. They report a fiber cut with no ETR. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/05/2025 01:28AM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. They report a fiber cut with no ETR. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 11:57PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. They report a fiber cut with no ETR. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 10:07PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 08:20PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 05:55PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 03:55PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 03:36PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 01:44PM

We have escalated with our partner - please be aware that our case is currently at the highest priority level. We will continue to provide additional updates as they become available.

INVESTIGATING about 1 month ago - at 08/04/2025 10:36AM

Greetings,

Our partner provider is currently scheduling a dispatch to resolve this issue on Monday August 4th. We are continuing to follow up with them to find out more details about the time of this planned dispatch.

INVESTIGATING about 1 month ago - at 08/04/2025 09:06AM

Greetings,

Our partner provider is currently scheduling a dispatch to resolve this issue on Monday August 4th. We are continuing to follow up with them to find out more details about the time of this planned dispatch.

INVESTIGATING about 1 month ago - at 08/04/2025 07:17AM

Greetings,

Our partner provider is currently scheduling a dispatch to resolve this issue on Monday August 4th. We are continuing to follow up with them to find out more details about the time of this planned dispatch.

INVESTIGATING about 1 month ago - at 08/04/2025 05:42AM

Greetings,

Our partner provider is currently scheduling a dispatch to resolve this issue on Monday August 4th. We are continuing to follow up with them to find out more details about the time of this planned dispatch.

INVESTIGATING about 1 month ago - at 08/04/2025 04:07AM

Greetings,

Our partner provider is currently scheduling a dispatch to resolve this issue on Monday August 4th. We are continuing to follow up with them to find out more details about the time of this planned dispatch.

INVESTIGATING about 1 month ago - at 08/03/2025 09:53PM

Greetings,

Our partner provider is currently scheduling a dispatch to resolve this issue on Monday August 4th. We are following up with them to find out more details about the time of this planned dispatch.

INVESTIGATING about 1 month ago - at 08/03/2025 08:03PM

Greetings,

The NOC is currently investigating the issue and will provide an update once it is available. Thank you.

INVESTIGATING about 1 month ago - at 08/03/2025 06:18PM

Greetings,

The NOC is currently investigating the issue and will provide an update once it is available. Thank you.

INVESTIGATING about 1 month ago - at 08/03/2025 04:28PM

Greetings,

The NOC is currently investigating the issue and will provide an update once it is available. Thank you.

INVESTIGATING about 1 month ago - at 08/03/2025 02:39PM

Greetings,

The NOC is currently investigating the issue and will provide an update once it is available. Thank you.

INVESTIGATING about 1 month ago - at 08/03/2025 02:31PM

Greetings,

We are still working on obtaining the precise ETA of the technician scheduled on 8/4. At this time we do not have a precise window, but once it is available we will provide this detail. Thank you.

INVESTIGATING about 1 month ago - at 08/03/2025 02:22PM

Greetings,

We are still working on obtaining the precise ETA of the technician scheduled on 8/4. At this time we do not have a precise window, but once it is available we will provide this detail. Thank you.

INVESTIGATING about 1 month ago - at 08/03/2025 09:20AM

We are still working on obtaining the precise ETA of the technician scheduled on 8/4. At this time we do not have a precise window, but once it is available we will provide this detail.

INVESTIGATING about 1 month ago - at 08/03/2025 04:46AM

We are still working on obtaining the precise ETA of the technician scheduled on 8/4. At this time we do not have a precise window, but once it is available we will provide this detail.

INVESTIGATING about 1 month ago - at 08/03/2025 01:53AM

Greetings,

A technician is being scheduled to dispatch to the site to investigate the service outage. At this time, the dispatch is scheduled to take place on 8/4. The NOC are still working to confirm the time when the technician will be on site.

Thank you,
WiscNet NOC

INVESTIGATING about 1 month ago - at 08/03/2025 12:25AM

Greetings,

A technician is being scheduled to dispatch to the site to investigate the service outage. At this time, the dispatch is scheduled to take place on 8/4. The NOC are still working to confirm the time when the technician will be on site.

Thank you,
Wiscnet noc

INVESTIGATING about 1 month ago - at 08/02/2025 07:16PM

Greetings,

A technician is being scheduled to dispatch to the site to investigate the service outage. At this time, the dispatch is scheduled to take place on 8/4. The NOC are still working to confirm the time when the technician will be on site.

Thank you,

INVESTIGATING about 1 month ago - at 08/02/2025 05:53PM

Greetings,

The NOC continues to push our partner provider for updates on the service outage. The NOC will provide further updates as information becomes available.

Thank you,

INVESTIGATING about 1 month ago - at 08/02/2025 04:00PM

Greetings,

The NOC continues to push our partner provider for updates on the service outage. The NOC will provide further updates as information becomes available.

Thank you,

INVESTIGATING about 2 months ago - at 07/24/2025 05:50PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. As the site is currently under construction NOC will hold ticket pending further updates to confirm when construction is complete.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING about 2 months ago - at 07/24/2025 04:21PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. As the site is currently under construction NOC will hold ticket pending further updates to confirm when construction is complete.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING about 2 months ago - at 07/22/2025 07:55PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. As the site is currently under construction NOC will hold ticket pending further updates to confirm when construction is complete.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING about 2 months ago - at 07/21/2025 07:34PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. As the site is currently under construction NOC will hold ticket pending further updates to confirm when construction is complete.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING about 2 months ago - at 07/21/2025 06:24PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING about 2 months ago - at 07/21/2025 04:18PM

The WiscNet NOC is currently seeing multiple devices as unreachable on site. Please verify power and equipment on site as soon as possible.

Please contact the WiscNet NOC if you have any further questions.

608-442-6761 option 1
noc@wiscnet.net

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