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Outage in WiscNet

2 Alerts: r-uwriverfalls-hub - linkUpDown

Resolved Major
August 14, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

Greetings, Beginning around 08/13/2025 22:20:03 CDT the WiscNet NOC received alarms indicating an event impacting a fiber span on the WiscNet backbone which may be impacting services to your location. The NOC has confirmed the span is down at this time. We have engaged our partner provider for investigation, and have been informed that this event is due to a 3rd party provider conducting maintenance which has exceeded the original scope of work. The NOC has not been previously notified of this work, and is pending further details and an ETR at this time. As additional information becomes available, we will update accordingly. Please contact the WiscNet NOC if you have any further questions. Thank you, WiscNet NOC 608-442-6761 option 1 noc@wiscnet.net

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/16/2025 01:00AM

The Wiscnet NOC has observed the alarms clear and services to be up at this time.
Techs are still onsite at this time but further updates will be provided once techs are hands off

MONITORING 8 months ago - at 08/15/2025 12:30AM

The Wiscnet NOC has observed the alarms clear and services to be up at this time.
Techs are still onsite at this time but further updates will be provided once techs are hands off

IDENTIFIED 8 months ago - at 08/14/2025 10:33AM

Our provider has informed us this maintenance has been extended to 8AM to allow splicers more time to restore services. We will continue to follow up with them through the maintenance window.

IDENTIFIED 8 months ago - at 08/14/2025 07:26AM

Greetings,

The Provider has informed us this was a mis-notified maintenance that started at 10:00 PM CST and runs until 5:00 AM CST.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

IDENTIFIED 8 months ago - at 08/14/2025 05:09AM

Greetings,

The Provider has informed us this was a mis-notified maintenance that started at 10:00 PM CST and runs until 5:00 AM CST.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

IDENTIFIED 8 months ago - at 08/14/2025 04:09AM

Greetings,

Beginning around 08/13/2025 22:20:03 CDT the WiscNet NOC received alarms indicating an event impacting a fiber span on the WiscNet backbone which may be impacting services to your location.

The NOC has confirmed the span is down at this time. We have engaged our partner provider for investigation, and have been informed that this event is due to a 3rd party provider conducting maintenance which has exceeded the original scope of work.

The NOC has not been previously notified of this work, and is pending further details and an ETR at this time.

As additional information becomes available, we will update accordingly.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

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