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Outage in WiscNet

1 Alert: r-jacksonco - ICMP-ping

Resolved Major
August 28, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

Greetings, Beginning 08/28/2025 17:22:02 CDT the WiscNet NOC received alarms indicating that member site edge equipment for Jackson County is unreachable. We are currently unable to reach equipment associated with this service. In order to facilitate further investigation into this event, please verify power and equipment on site as soon as possible. Please contact the WiscNet NOC if you have any further questions. Thank you, WiscNet NOC 608-442-6761 option 1 noc@wiscnet.net
Components affected
WiscNet Jackson County

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/30/2025 01:00AM

Greetings,

The WiscNet NOC has seen alarms related to this event clear, and has confirmed that the member site edge device is up/reachable without issue at this time.

NOC findings indicate that the devices was cold restarted.

This case will be held for a further 24 hours to monitor for stability.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

MONITORING 8 months ago - at 08/29/2025 12:41AM

Greetings,

The WiscNet NOC has seen alarms related to this event clear, and has confirmed that the member site edge device is up/reachable without issue at this time.

NOC findings indicate that the devices was cold restarted.

This case will be held for a further 24 hours to monitor for stability.

Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

INVESTIGATING 8 months ago - at 08/28/2025 10:58PM

Greetings,

Beginning 08/28/2025 17:22:02 CDT the WiscNet NOC received alarms indicating that member site edge equipment for Jackson County is unreachable. We are currently unable to reach equipment associated with this service.

In order to facilitate further investigation into this event, please verify power and equipment on site as soon as possible.


Please contact the WiscNet NOC if you have any further questions.

Thank you,

WiscNet NOC
608-442-6761 option 1
noc@wiscnet.net

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