Outage in WiscNet

Lincoln County edge device unreachable

Resolved Major

September 12, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

Greetings, We are seeing your edge device unreachable. Can you please confirm the networking equipment on site has power? Thank you.

Components affected

WiscNet Lincoln County

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/14/2025 05:00AM

Greetings,

We are seeing all services restored. We will be putting our ticket on a 24 hold for monitoring before closing.

MONITORING 7 months ago - at 09/13/2025 04:11AM

Greetings,

We are seeing all services restored. We will be putting our ticket on a 24 hold for monitoring before closing.

INVESTIGATING 7 months ago - at 09/13/2025 01:53AM

Greetings,

Charter reports they are still working to repair fiber cuts. There is no ETR at this time.

INVESTIGATING 7 months ago - at 09/12/2025 11:37PM

Greetings,

We will be following up with charter for updates on ticket ECT-8500617.

Thank you,
WiscNet NOC

INVESTIGATING 7 months ago - at 09/12/2025 10:41PM

Greetings,

Please let us know if there is any estimated time to repair from Charter. Please also supply the ticket number Charter is using to track this outage so that we may follow up with them.

Thank you.

INVESTIGATING 7 months ago - at 09/12/2025 08:03PM

Greetings,

Thank you for updating us on the current Charter outage. Have they provided any ETR of any kind? Please also supply the ticket number Charter is using to track this outage so that we may follow up with them.

Thank you.

INVESTIGATING 7 months ago - at 09/12/2025 06:38PM

We are seeing the WiscNet device located at Lincoln County is currently unreachable. Please verify power to the equipment, and let us know if any further assistance is required.

INVESTIGATING 7 months ago - at 09/12/2025 05:08PM

Greetings,

We are seeing your edge device unreachable. Can you please confirm the networking equipment on site has power?

Thank you.

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