Multiple Sites Packet Loss | 2185999

Closing this case as we have not seen any packet loss issues since January 3rd.

We stopped seeing packet loss for all sites on January 3rd. At this time the AT&T has not acknowledged any changes or that they ever saw the packet loss on their side. We will continue to monitor and press for more details.

Hello,

The packet loss is still being investigated. There is no ETR yet.

Thanks

Hello,

The packet loss is still being investigated. There is no ETR yet.

Thanks

Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Hello,

Our provider reports the packet loss is still being investigated. There is no ETR yet.

Thanks

Hello,

Our provider reports they are investigating further. There is no ETR as this time for the packet loss.

Thanks

A fix has been implemented and we are monitoring the results

We're continuing to push for a response to our escalations and requests to test the connection.

We're continuing to push for a response to our escalations and requests to test the connection. More to come.

We're continuing to push the carrier provider to isolate the issue.

We've escalated this issue with the transport carrier to get more attention to start testing.

The carrier provider is still trying to schedule testing at this time.

Hello,


We are still working with the transport carrier to get this issue tested and isolated.

We're continuing to push the carrier provider to test and narrow down the cause of this event. Once testing has concluded we'll update you on their findings.

Hello,


We're continuing to investigate the cause of this packet loss event with the carrier provider.

We have engaged the carrier provider who has begun investigation. We will continue to push for updates as this continues.

Please reach out with any questions.

Additional Schools have been added, we are working with the LMP for more information.

Additional Schools have been added, we are working with the LMP for more information.

Beginning just after 12pm, the WiscNet NOC observed heavy packet loss on the following sites. We are actively troubleshooting this with the Last Mile Provider. We will provide additional updates as they become available.