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At approximately 11:47 pm on Sunday, December 28th, all circuits came back up. At this time, TEACH has not stated what caused the outage or what fixed it. We encourage all members calling GLS and asking for an RFO as TEACH requires that those requests come from the members.
Our transport partner's current ETA for a technician dispatch is tomorrow due to limited availability from the holiday weekend. We will update as soon as we have further information or another ETA is provided.
We are continuing to investigate this issue.
Hello,
Our transport partner's current ETA for a technician dispatch is tomorrow due to limited availability from the holiday weekend. We will update as soon as we have further information or another ETA is provided.
Hello,
We are continuing to push for dispatch with our transport partner for faulty card repair. We apologize for the inconvenience and we will update as soon as we have further information.
Hello,
We are awaiting dispatch from our transport partner for dispatch to investigate and replace a suspected faulty card. We will update as soon as we have further information.
Hello,
We are awaiting dispatch from our transport partner for dispatch to investigate and replace a suspected faulty card. We will update as soon as we have further information.
We are continuing to investigate this issue.
Hello,
We got word from our transport partner that as of right now, there are no techs available to dispatch to the site to replace the faulty transport card. We have been told that they will talk with their dispatch center again in the morning to get someone out to address this issue. No ETR is available at this time.
Hello,
The transport provider has identified a faulty network card in their core office, they are working on getting a technician dispatched with no ETA.
Hello,
The issue has been identified as an issue with a device on the core path of the network. Restoration efforts are ongoing with no ETR.
Hello,
We are continuing to push the transport provider for an ETR with nothing set in stone at this time. We continue to push and escalate the issue.
Hello,
We are continuing to push the transport partner to narrow down the cause of the outage. More to come.
Hello,
We are continuing to push for a resolution from the transport provider.
No ETR has been provided.
Hello, we are currently investigating issues with our partner, issue has been escalated. We will continue to provide updates as soon as we have further information.
We are continuing to investigate this issue. We apologize for the inconvenience and we will update as soon as we have further information.
We are currently investigating an issue affecting multiple sites starting at 11:50 AM. We will update as soon as we have further information.
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