Village of Howard - DOWN | #2203310

Date & Time of Incident: 2/12 3:22 PM CST / Restored at 2/16 9:38 AM CST
Duration: 3 days, 18 hours, and 16 minutes
Technician(s): Jim
Review Date: 2/16

Root Cause: Onsite Issue

Brief Summary: Services restored by work done from the tech who dispatch today

Hello,

The WiscNet NOC received a Kevin called in to report he rebooted a DNS server onsite and this resorted service at 9:38 AM CST.

Kevin had a DNS question about the IP 205.213.254.254. We see this resolves to rdns1.wiscnet.net.

Name: rdns1.wiscnet.net
Address: 205.213.254.254

If Kevin has any further questions, please have him reach back out to the WiscNet NOC.

Hello,

The WiscNet Noc received a call from Kevin, a tech onsite, who rebooted our Cisco device but did not see service restore.

We have reached out to our local provider to verify what they are seeing onsite and are waiting to hear back from them. They report a tech will dispatch to work with Kevin for further investigation. They report a tech will be onsite within the hour. We will continue to follow up to verify an ETA.

Please have Kevin reach out for further troubleshooting. He reports port 2 is up and green and port 3 is yellow. Port 3 faces you firewall.

Hello,

We are still seeing equipment for the Village of Howard as down. Our ticket ID is 2203310; if this outage is expected or if there's power issues onsite, please reach out to 608-442-6761 option 1.

The local provider reports they would like power confirmation and layer 1 troubleshooting like rebooting the device onsite.

Hello,

We are still seeing equipment for the Village of Howard as down. Our ticket ID is 2203310, if this outage is expected or if there's power issues onsite please reach out to 608-442-6761 option 1.

Hello,


We are investigating a possible outage with the equipment for the Village of Howard. Our ticket ID is 2203310, if this outage is expected or if there's power issues onsite please reach out to 608-442-6761 option 1.

Thank you,