Outage in WiscNet
Emergency Work - Eau Claire Router High FPC Usage
Resolved MajorIncident Report
WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.
Components affected
WiscNet Chippewa Valley Technical College WiscNet Northwood Technical College WiscNet City of Eau Claire WiscNet PESI WiscNet Wisconsin Valley Library Service WiscNet Eau Claire Area School District WiscNet CESA 10 - Chippewa Falls WiscNet Colfax School District WiscNet Eau Claire County WiscNet Dunn County WiscNet Indianhead Federated Library SystemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 03/20/2026 02:44PM
This incident has been resolved.
MONITORING
28 days ago - at 03/20/2026 08:00AM
Service restored at approx 2026-03-20 02:41:29 CDT. Continuing to work with the vendor to confirm the root cause of the FPC issue. Service impact was approx 2.5 minutes from 02:39:01 to 02:41:29, impact may have been slightly longer as protocols came up.
INVESTIGATING
28 days ago - at 03/20/2026 07:46AM
The chassis FPC was unresponsive and is currently being rebooted. A ticket is being opened with the vendor to troubleshoot.
INVESTIGATING
28 days ago - at 03/20/2026 07:43AM
WiscNet on-call staff is currently troubleshooting high FPC usage on a router in Eau Claire impacting circuits 2653, 401329, 401237, 2745, 401024, 400346, 2709, 2716, 2662, 401524, 2576, 401431, 401056.
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