Outage in Wisembly

Site unreachable for some users. DNSSEC issue

Resolved Minor
March 03, 2022 - Started almost 3 years ago
Official incident page

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Outage Details

We experience a DNSSEC problem in our DNS Zone. The *.wisembly.com DNS are not reachable for some of our users. We are currently investigating with our DNS provider OVH to fix this issue. We'll update this ticket when we have news from them.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/07/2022 03:29PM

This incident has been resolved.

MONITORING almost 3 years ago - at 03/03/2022 10:24AM

As our DNS provider OVH is investigating the problem, we decided 1h ago do disable DNSSEC validation of our domain to avoid this temporary issue. We observe the propagation of this setting on the ICANN registry and this should fix the problem for our users. Our Pingdom probes are green again. We'll keep this configuration until next Thursday to ensure OVH properly address the issue before enabling it back. Sorry again for the inconvenience

IDENTIFIED almost 3 years ago - at 03/03/2022 09:36AM

OVH has identified the root cause and escalated the issue to the right team. This hopefully should be fixed in the upcoming minutes...

IDENTIFIED almost 3 years ago - at 03/03/2022 09:10AM

We experience a DNSSEC problem in our DNS Zone. The *.wisembly.com DNS are not reachable for some of our users. We are currently investigating with our DNS provider OVH to fix this issue. We'll update this ticket when we have news from them.

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