Outage in Wistia

Users may be experiencing slow connections or errors to Wistia.com

Resolved Major
January 23, 2024 - Started 11 months ago - Lasted about 19 hours

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Outage Details

We're investigating intermittent errors and slow connections to wistia.com.
Latest Updates ( sorted recent to last )
INVESTIGATING 11 months ago - at 01/23/2024 08:05PM

We're investigating intermittent errors and slow connections to wistia.com.

INVESTIGATING 11 months ago - at 01/23/2024 08:38PM

We're continuing to investigate the issue. Users may be experiencing issues with media playback as well as reaching wistia.com.

IDENTIFIED 11 months ago - at 01/23/2024 09:13PM

We’re seeing recovery for parts of the app and are continuing to work toward full recovery for all users.

IDENTIFIED 11 months ago - at 01/23/2024 09:47PM

Media playback and other features within the app are beginning to recover, but we are still working to restore login/logout functionality to all users.

IDENTIFIED 11 months ago - at 01/23/2024 10:07PM

Embeds appear to now all be functioning as expected. Some customers are still experiencing issues using the Wistia app. We are working to restore full functionality.

IDENTIFIED 11 months ago - at 01/23/2024 10:49PM

We are continuing to work to restore full functionality to wistia.com, login, and the API for all users. Some users may still be experiencing difficulties logging in to wistia.com.

IDENTIFIED 11 months ago - at 01/23/2024 11:45PM

We are continuing to work to restore full functionality to wistia.com, login, and the API for all users.

MONITORING 11 months ago - at 01/24/2024 12:28AM

We experienced a distributed denial of service attack, and have isolated malicious requests from legitimate ones to restore full functionality.Specifically, uploads via app and API are fully restored, as is Live, Edit, encoding functionality, and in-app Analytics.We are continuing to monitor these systems.

MONITORING 11 months ago - at 01/24/2024 01:36AM

All services remain fully restored, but because we are still under attack, we will monitor this incident through the night.

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