Outage in Wistia

Chrome users may be experiencing issues with recorded videos

Resolved Minor
June 13, 2024 - Started 6 months ago - Lasted about 2 hours

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Outage Details

We're currently investigating an issue with the latest Chrome update (version 126) that may be causing recorded videos to become stuck in processing.
Components affected
Wistia Encoding
Latest Updates ( sorted recent to last )
INVESTIGATING 6 months ago - at 06/13/2024 06:56PM

We're currently investigating an issue with the latest Chrome update (version 126) that may be causing recorded videos to become stuck in processing.

IDENTIFIED 6 months ago - at 06/13/2024 07:29PM

We've identified that version 126 of Chrome (and Chromium browsers such as Microsoft Edge) is causing videos recorded through Wistia to become stuck in processing. Our team is working on a fix.

MONITORING 6 months ago - at 06/13/2024 07:49PM

We've implemented a fix that allows videos to be successfully recorded again in Chrome and Chromium-based browsers version 126. We are now working to re-encode videos that were stuck in process due to this issue.

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