Outage in Wistia
Chrome users may be experiencing issues with recorded videos
Resolved Minor
June 13, 2024 - Started over 1 year ago
- Lasted about 2 hours
Incident Report
We're currently investigating an issue with the latest Chrome update (version 126) that may be causing recorded videos to become stuck in processing.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
over 1 year ago - at 06/13/2024 06:56PM
We're currently investigating an issue with the latest Chrome update (version 126) that may be causing recorded videos to become stuck in processing.
IDENTIFIED
over 1 year ago - at 06/13/2024 07:29PM
We've identified that version 126 of Chrome (and Chromium browsers such as Microsoft Edge) is causing videos recorded through Wistia to become stuck in processing. Our team is working on a fix.
MONITORING
over 1 year ago - at 06/13/2024 07:49PM
We've implemented a fix that allows videos to be successfully recorded again in Chrome and Chromium-based browsers version 126. We are now working to re-encode videos that were stuck in process due to this issue.
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