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Outage in Wistia

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Resolved Major
October 20, 2025 - Started 6 months ago - Lasted about 6 hours

Incident Report

We are currently investigating this incident.

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Latest Updates ( sorted recent to last )
INVESTIGATING 6 months ago - at 10/20/2025 02:38PM

We are currently investigating this incident.

IDENTIFIED 6 months ago - at 10/20/2025 02:43PM

We are continuing to work on a fix for this incident. We have also noticed some issues with videos encoding as well and are working to address that.

IDENTIFIED 6 months ago - at 10/20/2025 02:54PM

We are still digging into this incident as it is related to issues with our upstream provider. We are seeing video processing issues across several our of creation tools at this time.

INVESTIGATING 6 months ago - at 10/20/2025 04:55PM

The ongoing AWS outage continues to degrade some of our workflows. Video encoding is delayed. Video Edits, Recordings and Live Stream Events are degraded as a result. We're looking into workarounds.

MONITORING 6 months ago - at 10/20/2025 06:36PM

We're starting to see signs of recovery with our upstream provider. We're looking into our video creation tools and their processing time still. Thanks for your patience!

MONITORING 6 months ago - at 10/20/2025 08:37PM

We're seeing further recovery of our video processing across our product, but still seeing some upstream provider issues. At this time we're seeing full restoration for our Webinars (Live) offering.

MONITORING 6 months ago - at 10/20/2025 08:53PM

We're seeing recovery for our Record and Group Record products now as well.

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