Outage in WithSecure
Mac Elements EDR 24.3 Update: Sensors Not Sending Events Post-Update
Resolved Major
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Outage Details
Components affected
WithSecure Detection CloudLatest Updates ( sorted recent to last )
This incident has been resolved.
We can confirm that the clients are recovering automatically, however it may take up to 48h for all devices to recover. We are investigating options to speed up the recovery.
A fix has been implemented and we are currently monitoring the issue.
We are continuing to work on a fix for this issue.
The current update rolled out yesterday of Mac Elements EDR version 24.3 is causing an issue and the sensors may stop sending events after the update. We have identified the issue and working on the fix.
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