Outage in Wix

RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Resolved Major
August 20, 2025 - Started 9 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Wix Site Loading
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/21/2025 03:37AM

The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.

No further action is required. We will continue monitoring to ensure stability.

IDENTIFIED 9 days ago - at 08/21/2025 03:37AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 08/21/2025 03:35AM

The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.

No further action is required. We will continue monitoring to ensure stability.

IDENTIFIED 9 days ago - at 08/20/2025 10:49PM

We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.

In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side.

As a workaround, please attempt toaccess the site by typing www. or the full domain with https://

We are monitoring their progress and will provide an update once we see the issue is resolved.

INVESTIGATING 9 days ago - at 08/20/2025 10:35PM

We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

INVESTIGATING 9 days ago - at 08/20/2025 10:33PM

We are currently investigating this issue.

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