Outage in Wix
Periodical Issues With Site Access From Some Internet Providers in Brazil
Resolved Major
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Outage Details
We're aware of an issue with accessing Wix sites for some visitors from Brazil.
We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.
In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.
Components affected
Wix Site LoadingLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/28/2025 04:57AM
This incident has been resolved.
IDENTIFIED
2 days ago - at 08/28/2025 02:39AM
We're aware of an issue with accessing Wix sites for some visitors from Brazil.
We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.
In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue
As a possible workaround, please attempt to access the site by typing www. or the full domain with https://
Please keep in mind that the workaround does not work for everyone.
IDENTIFIED
2 days ago - at 08/27/2025 11:36PM
We're aware of an issue with accessing Wix sites for some visitors from Brazil.
We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.
In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.
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