Outage in Workable

Workable Video Interviews - degraded recording processing

Resolved Minor

November 04, 2022 - Started about 3 years ago - Lasted 6 days
Official incident page

Incident Report

Some candidates might see an error “failed to store video" while trying to make a recording. We are working with our provider to resolve the issue. In the meantime, please either extend the deadline for video submission or suggest using any free VPN tool.

Components affected

Workable Video Interviews

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 11/10/2022 09:56AM

We are observing a significantly lower error rate. The issue seems to be resolved.
We are monitoring to ensure service stability.

IDENTIFIED about 3 years ago - at 11/07/2022 11:26AM

We’ve increased the timeout we wait for a recording which seems to cover the majority of the cases however it might seem to candidates a long time to wait to see their recording.

INVESTIGATING about 3 years ago - at 11/04/2022 11:41AM

Some candidates might see an error “failed to store video" while trying to make a recording. We are working with our provider to resolve the issue.
In the meantime, please either extend the deadline for video submission or suggest using any free VPN tool.

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