Outage in Workable

E-signature service disruption

Resolved Minor
October 01, 2025 - Started 13 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/incidents/8g4fhlrn5t0r
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/02/2025 12:38AM

This incident has been resolved.

MONITORING 12 days ago - at 10/01/2025 06:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 13 days ago - at 10/01/2025 02:51PM

We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures.

We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here:
https://status.hellosign.com/incidents/8g4fhlrn5t0r

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