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Outage in WorkflowMax

Collaboration Manager emails not being received

Resolved Minor
September 10, 2025 - Started 5 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating reports of emails not being received by Collaboration Manager.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 09/11/2025 09:41PM

This incident has been resolved. All emails have been processed by Collaboration Manager into their respecting WorkflowMax account.

MONITORING 5 months ago - at 09/11/2025 05:42AM

A fix has been implemented for new emails sent to Collaboration Manager and we are monitoring the results. A separate fix is being implemented to restore emails sent prior to this.

IDENTIFIED 5 months ago - at 09/11/2025 05:42AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 09/11/2025 05:41AM

We are currently investigating reports of emails not being received by Collaboration Manager.

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