Salesforce Service Disruption – Ongoing Investigation

Resolved: The Salesforce service disruption has been resolved. Salesforce has confirmed that instance stability and performance are back at expected levels.

We have verified on our end that all systems are functioning normally, with no outstanding data sync issues. No further disruption is expected.

Thank you for your patience while this was being resolved.

Posted: 9:00 PM CEST, Sep 16 2026

Update: Salesforce has successfully validated their fix on a test instance and is now rolling it out across all impacted instances. We are monitoring this closely and will update you once services are fully restored.

Some users may continue to experience delays or intermittent errors until the fix is fully deployed.

We will share the next update within 30 minutes, or as soon as services are confirmed restored.

Update: Salesforce has confirmed they are pursuing the fastest path to restore services. A fix is currently being validated on a test instance and will be rolled out across all affected systems once confirmed.

Users may continue to experience delays, intermittent errors, and difficulty accessing some services during this time.

We continue to monitor the situation closely and will share the next update once further information becomes available.

Update: We've received further information from Salesforce regarding the ongoing service disruption. The issue has been traced to an external dependency failure affecting a login service. As a mitigation step, the affected API endpoint is being restricted, and their infrastructure provider has confirmed there are no issues on that end.

We continue to monitor the situation closely and will share the next update within 30 minutes, or sooner if further information becomes available.

We are currently aware of an issue affecting Salesforce, a third-party service we rely on, which is causing intermittent access issues and delays for some users.

Some of our platform users may experience delays or errors when accessing certain platform features that rely on Salesforce integration like help center and support tickets. Data created during this period may sync with a delay once the issue is resolved.

We are monitoring the situation closely and working with Salesforce to resolve this as quickly as possible. We will share the next update as soon as more information is available.