Issue with cache cluster causing downtime

This incident has now been resolved. The issue was caused by a key failure in our caching infrastructure. We are currently rolling out additional redundancy mechanisms to offer additional protection against this issue in future. Thank you for your patience, and apologies for any inconvenience this incident may have caused.

We have rectified the issue, the platform is now operational again. We are currently monitoring the platform responsiveness to ensure the issue can be considered resolved. Thank you for your patience.

We are still working on resolving this issue. The platform is available intermittently, with a percentage of requests failing. We are working to return to being fully operational again as quickly as possible.

We are currently experiencing an issue with our cache cluster that is causing the platform to be unresponsive. We are currently working to rectify the issue as quickly as possible.