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Outage in Worldline

Worldline Payment Platform perturbation

Resolved Minor
December 04, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Components affected
Worldline CMI Worldline LCL Worldline JCB Worldline Crédit Mutuel, CIC, BECM Worldline Caixa Catalunya Worldline Unicre Worldline MyPerformance Worldline UOB Worldline TWINT Worldline Multibanco Worldline Diners Club Worldline PostFinance Card Worldline Wirecard AG Worldline Westpac Worldline Bambora Worldline First Data (Merchant Solutions) Worldline Klarna Worldline M&S Bank Worldline HSBC Worldline WorldPay Worldline Direct Hosted Payment Pages Worldline American Express Worldline Worldline Nexi Worldline SEPA Direct Debit Worldline BS Payone Worldline Gift Cards Worldline M&S Charge Card Worldline Teller (Nets) Worldline Aurora Worldline Spirit Of Cadeau Worldline Trésor Public - Banque de France Worldline Cetelem Worldline Facilipay Worldline Limonetik Worldline iDEAL Worldline Caisse d’Epargne Worldline e-Terminal Worldline Maestro Worldline Elavon Worldline Cielo Worldline Card Complete Worldline Intersolve Worldline JCB Worldline Paysafecard Worldline Ikano Worldline Crédit du Nord Worldline Paysquare BV Worldline Europabank Worldline FlexCheckout Worldline Société Générale Worldline PayPal Worldline Santander Worldline SIX Payment Services Worldline Mastercard Worldline M&S Budget Card Worldline BNP Paribas Worldline SBSA Worldline Global Payments Worldline COFIDIS Worldline Carte bancaire Worldline Banque Populaire, Caisse d'Epargne, BRED Worldline European Merchant Services (EMS) Worldline Sofinco Worldline La Caixa Worldline Chase Paymentech Worldline PostFinance E-finance Worldline EPS Worldline PostFinance Worldline M&S Credit Card Worldline Giropay Worldline Barclays Worldline Cofinoga Worldline Lloyd Worldline Evo Payments Worldline Concardis Worldline Banque Postale Worldline AliPay Worldline Back Office Ogone Worldline Direct Client API Worldline Arkea Worldline DirectLink API's Worldline M&S Debit Card Worldline VISA Worldline ING Worldline CBC / KBC Online Worldline PassES Worldline Belfius Direct Net Worldline BNL Positivity Worldline BBVA Worldline BNG Bank Worldline ANZ Bank Worldline Ecommerce Payment Pages Worldline DISCOVER Worldline Direct Hosted Tokenization Pages Worldline Fraud expert service Worldline Apple Pay Worldline Direct Server to server API Worldline AIB Worldline AIRPLUS Worldline ING Home'Pay Worldline Banco Sabadell Worldline Batch transaction processing Worldline Financial clearing and settlement service (Collect) Worldline SMB Merchant Portal Worldline Bancontact Worldline Crédit Agricole

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/04/2025 07:05AM

Due to a technical problem your customers might have experienced problems to perform transactions using the Worldline platform between 05:40 and 05:46 CET Today, (04/12/2025).

Our technical teams have identified the cause of this disruption and the problem has been resolved at 05:46 CET.

We apologise for any inconvenience.

IDENTIFIED 4 months ago - at 12/04/2025 04:40AM

We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.

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