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Outage in Worldline

ONGOING: Worldline Slow Response Time

Resolved Minor
January 28, 2026 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Components affected
Worldline Fraud expert service Worldline AIRPLUS Worldline AIB Worldline Direct Server to server API Worldline SMB Merchant Portal Worldline AliPay Worldline ANZ Bank Worldline Direct Client API Worldline Back Office Ogone Worldline American Express Worldline Arkea Worldline Direct Hosted Payment Pages Worldline MyPerformance Worldline Aurora Worldline Apple Pay Worldline Direct Hosted Tokenization Pages Worldline Batch transaction processing Worldline Bancontact Worldline Banque Postale Worldline Financial clearing and settlement service (Collect) Worldline Bambora Worldline e-Terminal Worldline Belfius Direct Net Worldline Banco Sabadell Worldline Ecommerce Payment Pages Worldline Carte bancaire Worldline Support Site (https://epayments-support.ingenico.com/) Worldline DirectLink API's Worldline Banque Populaire, Caisse d'Epargne, BRED Worldline CBC / KBC Online Worldline e-Portal Worldline FlexCheckout Worldline Barclays Worldline Cetelem Worldline BBVA Worldline Diners Club Worldline DISCOVER Worldline BNG Bank Worldline BNL Positivity Worldline EPS Worldline BNP Paribas Worldline Facilipay Worldline BS Payone Worldline Gift Cards Worldline Caisse d’Epargne Worldline Giropay Worldline iDEAL Worldline Caixa Catalunya Worldline ING Home'Pay Worldline Card Complete Worldline JCB Worldline Carrefour Banque Worldline Cielo Worldline Klarna Worldline Maestro Worldline CMI Worldline Crédit du Nord Worldline M&S Budget Card Worldline Chase Paymentech Worldline M&S Charge Card Worldline Crédit Agricole Worldline M&S Credit Card Worldline Crédit Mutuel, CIC, BECM Worldline M&S Debit Card Worldline Mastercard Worldline COFIDIS Worldline Cofinoga Worldline Multibanco Worldline Concardis Worldline PassES Worldline PayPal Worldline Elavon Worldline Paysafecard Worldline Europabank Worldline European Merchant Services (EMS) Worldline PostFinance E-finance Worldline Evo Payments Worldline PostFinance Card Worldline First Data (Merchant Solutions) Worldline SEPA Direct Debit Worldline Sofinco Worldline Global Payments Worldline HSBC Worldline Ikano Worldline Spirit Of Cadeau Worldline TWINT Worldline Intersolve Worldline VISA Worldline ING Worldline JCB Worldline La Caixa Worldline La Poste Worldline LCL Worldline Limonetik Worldline Lloyd Worldline M&S Bank Worldline Nexi Worldline Paysquare BV Worldline PostFinance Worldline Redsys Worldline Santander Worldline SBSA Worldline SIX Payment Services Worldline Société Générale Worldline Teller (Nets) Worldline Trésor Public - Banque de France Worldline Unicre Worldline UOB Worldline Westpac Worldline Wirecard AG Worldline Worldline WorldPay

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/28/2026 11:20AM

We would like to inform you that some of your customers may have experienced time-outs or higher than expected latency for processing transactions Today, (28/01/2026) between 09:55 and 11:13 CET.

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 17 days ago - at 01/28/2026 10:34AM

Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET.

Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.

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