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Outage in Worldline

ONGOING: Worldline Slow Response Time

Resolved Minor
January 28, 2026 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Components affected
Worldline Wirecard AG Worldline La Caixa Worldline CBC / KBC Online Worldline ING Home'Pay Worldline Ecommerce Payment Pages Worldline M&S Debit Card Worldline AliPay Worldline Cofinoga Worldline Diners Club Worldline Sofinco Worldline Westpac Worldline Cielo Worldline Caixa Catalunya Worldline DISCOVER Worldline Apple Pay Worldline CMI Worldline UOB Worldline Teller (Nets) Worldline Direct Hosted Tokenization Pages Worldline SIX Payment Services Worldline Lloyd Worldline Belfius Direct Net Worldline M&S Credit Card Worldline Direct Server to server API Worldline Banco Sabadell Worldline Trésor Public - Banque de France Worldline BNL Positivity Worldline Société Générale Worldline Crédit Agricole Worldline Worldline LCL Worldline Fraud expert service Worldline Aurora Worldline PassES Worldline European Merchant Services (EMS) Worldline First Data (Merchant Solutions) Worldline SEPA Direct Debit Worldline Ikano Worldline Spirit Of Cadeau Worldline TWINT Worldline Intersolve Worldline VISA Worldline ING Worldline JCB Worldline Limonetik Worldline M&S Bank Worldline Nexi Worldline Paysquare BV Worldline PostFinance Worldline Redsys Worldline Santander Worldline SBSA Worldline Crédit Mutuel, CIC, BECM Worldline Batch transaction processing Worldline AIB Worldline BBVA Worldline Mastercard Worldline M&S Budget Card Worldline AIRPLUS Worldline HSBC Worldline e-Terminal Worldline Carrefour Banque Worldline Gift Cards Worldline EPS Worldline SMB Merchant Portal Worldline Global Payments Worldline e-Portal Worldline PayPal Worldline Klarna Worldline Caisse d’Epargne Worldline Elavon Worldline PostFinance E-finance Worldline La Poste Worldline Evo Payments Worldline Europabank Worldline Arkea Worldline COFIDIS Worldline American Express Worldline Multibanco Worldline Paysafecard Worldline Chase Paymentech Worldline Cetelem Worldline Financial clearing and settlement service (Collect) Worldline Back Office Ogone Worldline Banque Populaire, Caisse d'Epargne, BRED Worldline BNP Paribas Worldline Barclays Worldline iDEAL Worldline M&S Charge Card Worldline Support Site (https://epayments-support.ingenico.com/) Worldline Crédit du Nord Worldline PostFinance Card Worldline WorldPay Worldline BNG Bank Worldline DirectLink API's Worldline Bambora Worldline Direct Hosted Payment Pages Worldline Unicre Worldline MyPerformance Worldline JCB Worldline FlexCheckout Worldline BS Payone Worldline Bancontact Worldline ANZ Bank Worldline Direct Client API Worldline Concardis Worldline Banque Postale Worldline Giropay Worldline Carte bancaire Worldline Card Complete Worldline Maestro Worldline Facilipay

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/28/2026 11:20AM

We would like to inform you that some of your customers may have experienced time-outs or higher than expected latency for processing transactions Today, (28/01/2026) between 09:55 and 11:13 CET.

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 4 months ago - at 01/28/2026 10:34AM

Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET.

Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.

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