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Outage in Worldline

ONGOING: Double refunds on the same transaction

Resolved Minor
February 05, 2026 - Started 9 days ago - Lasted 1 day
Official incident page

Incident Report

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.
Components affected
Worldline Fraud expert service Worldline AIRPLUS Worldline AIB Worldline Direct Server to server API Worldline SMB Merchant Portal Worldline AliPay Worldline ANZ Bank Worldline Direct Client API Worldline Back Office Ogone Worldline American Express Worldline Arkea Worldline Direct Hosted Payment Pages Worldline MyPerformance Worldline Aurora Worldline Apple Pay Worldline Direct Hosted Tokenization Pages Worldline Batch transaction processing Worldline Bancontact Worldline Banque Postale Worldline Financial clearing and settlement service (Collect) Worldline Bambora Worldline e-Terminal Worldline Belfius Direct Net Worldline Banco Sabadell Worldline Ecommerce Payment Pages Worldline Carte bancaire Worldline Support Site (https://epayments-support.ingenico.com/) Worldline DirectLink API's Worldline Banque Populaire, Caisse d'Epargne, BRED Worldline CBC / KBC Online Worldline e-Portal Worldline FlexCheckout Worldline Barclays Worldline Cetelem Worldline BBVA Worldline Diners Club Worldline DISCOVER Worldline BNG Bank Worldline BNL Positivity Worldline EPS Worldline BNP Paribas Worldline Facilipay Worldline BS Payone Worldline Gift Cards Worldline Caisse d’Epargne Worldline Giropay Worldline iDEAL Worldline Caixa Catalunya Worldline ING Home'Pay Worldline Card Complete Worldline JCB Worldline Carrefour Banque Worldline Cielo Worldline Klarna Worldline Maestro Worldline CMI Worldline Crédit du Nord Worldline M&S Budget Card Worldline Chase Paymentech Worldline M&S Charge Card Worldline Crédit Agricole Worldline M&S Credit Card Worldline Crédit Mutuel, CIC, BECM Worldline M&S Debit Card Worldline Mastercard Worldline COFIDIS Worldline Cofinoga Worldline Multibanco Worldline Concardis Worldline PassES Worldline PayPal Worldline Elavon Worldline Paysafecard Worldline Europabank Worldline European Merchant Services (EMS) Worldline PostFinance E-finance Worldline Evo Payments Worldline PostFinance Card Worldline First Data (Merchant Solutions) Worldline SEPA Direct Debit Worldline Sofinco Worldline Global Payments Worldline HSBC Worldline Ikano Worldline Spirit Of Cadeau Worldline TWINT Worldline Intersolve Worldline VISA Worldline ING Worldline JCB Worldline La Caixa Worldline La Poste Worldline LCL Worldline Limonetik Worldline Lloyd Worldline M&S Bank Worldline Nexi Worldline Paysquare BV Worldline PostFinance Worldline Redsys Worldline Santander Worldline SBSA Worldline SIX Payment Services Worldline Société Générale Worldline Teller (Nets) Worldline Trésor Public - Banque de France Worldline Unicre Worldline UOB Worldline Westpac Worldline Wirecard AG Worldline Worldline WorldPay

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 02/06/2026 09:58AM

We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction.

Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 9 days ago - at 02/05/2026 09:35AM

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction.

Our initial investigation indicates this issue started before the end of November 2025.

We are actively investigating and will provide updates as soon as possible.

We apologise for any inconvenience caused.

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