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Outage in Worldline

ONGOING: Double refunds on the same transaction

Resolved Minor
February 05, 2026 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.
Components affected
Worldline PayPal Worldline CBC / KBC Online Worldline M&S Bank Worldline Gift Cards Worldline Carrefour Banque Worldline Teller (Nets) Worldline M&S Credit Card Worldline Chase Paymentech Worldline UOB Worldline Klarna Worldline Worldline Caixa Catalunya Worldline Caisse d’Epargne Worldline Cetelem Worldline PostFinance E-finance Worldline Global Payments Worldline Back Office Ogone Worldline Multibanco Worldline Cofinoga Worldline Limonetik Worldline Arkea Worldline COFIDIS Worldline Elavon Worldline Europabank Worldline SMB Merchant Portal Worldline VISA Worldline EPS Worldline ING Home'Pay Worldline ING Worldline Westpac Worldline La Poste Worldline e-Terminal Worldline HSBC Worldline e-Portal Worldline Evo Payments Worldline Banco Sabadell Worldline American Express Worldline JCB Worldline Belfius Direct Net Worldline Paysafecard Worldline Trésor Public - Banque de France Worldline iDEAL Worldline SBSA Worldline M&S Charge Card Worldline Lloyd Worldline M&S Debit Card Worldline Financial clearing and settlement service (Collect) Worldline Société Générale Worldline Banque Populaire, Caisse d'Epargne, BRED Worldline BNP Paribas Worldline Barclays Worldline Wirecard AG Worldline LCL Worldline SIX Payment Services Worldline Sofinco Worldline Redsys Worldline Nexi Worldline European Merchant Services (EMS) Worldline Spirit Of Cadeau Worldline Ecommerce Payment Pages Worldline Intersolve Worldline SEPA Direct Debit Worldline Direct Hosted Tokenization Pages Worldline Direct Server to server API Worldline Paysquare BV Worldline TWINT Worldline First Data (Merchant Solutions) Worldline Cielo Worldline CMI Worldline Ikano Worldline DISCOVER Worldline La Caixa Worldline AliPay Worldline Diners Club Worldline BNL Positivity Worldline Apple Pay Worldline Santander Worldline PostFinance Worldline Crédit Agricole Worldline Fraud expert service Worldline Aurora Worldline PassES Worldline Crédit Mutuel, CIC, BECM Worldline Batch transaction processing Worldline AIB Worldline BBVA Worldline Mastercard Worldline M&S Budget Card Worldline AIRPLUS Worldline Support Site (https://epayments-support.ingenico.com/) Worldline Crédit du Nord Worldline PostFinance Card Worldline WorldPay Worldline BNG Bank Worldline DirectLink API's Worldline Bambora Worldline Direct Hosted Payment Pages Worldline Unicre Worldline MyPerformance Worldline JCB Worldline FlexCheckout Worldline BS Payone Worldline Bancontact Worldline ANZ Bank Worldline Direct Client API Worldline Concardis Worldline Banque Postale Worldline Giropay Worldline Carte bancaire Worldline Card Complete Worldline Maestro Worldline Facilipay

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/06/2026 09:58AM

We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction.

Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 4 months ago - at 02/05/2026 09:35AM

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction.

Our initial investigation indicates this issue started before the end of November 2025.

We are actively investigating and will provide updates as soon as possible.

We apologise for any inconvenience caused.

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