Outage in Wowza

Wowza Video - Asset Management - Upload Asset Stuck In Processing

Resolved Major

September 29, 2022 - Started over 3 years ago - Lasted 1 day

Incident Report

We implemented a fix and currently monitoring the result. Assets that were previously stuck in processing, have been processed. Please, reach out to Customer Support if there are any issues with the process, especially around the VOD stream playback URL. https://www.wowza.com/support/open-ticket. Thank you.

Components affected

Wowza Asset Management

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 09/30/2022 01:26PM

We implemented a fix and currently monitoring the result.

Assets that were previously stuck in processing, have been processed.

Please, reach out to Customer Support if there are any issues with the process, especially around the VOD stream playback URL.

https://www.wowza.com/support/open-ticket.

Thank you.

MONITORING over 3 years ago - at 09/30/2022 12:20AM

A fix has been implemented and new assets will upload as expected. For assets that were previously stuck in processing, we are continuing to work on adding a fix for them to complete the upload process.

If an upload is urgent, then please reprocess.

More updates to follow and thank you for your patience.

MONITORING over 3 years ago - at 09/29/2022 12:09PM

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