Outage in Wowza

ClearCaster Streaming is Unavailable

Resolved Major
September 12, 2023 - Started over 1 year ago - Lasted about 9 hours

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Outage Details

We implemented a fix and are currently monitoring the result.
Components affected
Wowza REST API Wowza GraphQL Wowza ClearCaster Remote Manager
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/12/2023 10:36PM

We implemented a fix and are currently monitoring the result.

IDENTIFIED over 1 year ago - at 09/12/2023 08:54PM

We have identified the issue and currently working on a fix.

We plan to have an update soon.

INVESTIGATING over 1 year ago - at 09/12/2023 07:14PM

We are continuing to investigate this incident.

Move updates to follow...

INVESTIGATING over 1 year ago - at 09/12/2023 06:29PM

We are currently investigating where ClearCaster subscriptions are showing as expired, even though there's an active subscription. ClearCaster streaming is considered down at this point and it's recommended to use another encoder in the meantime.

We do apologize for the inconvenience and more updates to follow as we diligently look into this.

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