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Outage in Wowza

Cannot Create New Transcoders and Live Streams

Resolved Minor
October 09, 2024 - Started over 1 year ago - Lasted about 1 hour

Incident Report

We are currently investigating this incident. Customers creating new transcoders, live streams, and starting them are affected. Currently running livestreams and transcoders are unaffected and starting previously created transcoders and livestreams are not affected.
Components affected
Wowza Asset Management Wowza CDN on Fastly Wowza VOD Wowza Data: Historical Wowza Rest API Wowza Transcoder: Middle East Wowza User Interface Wowza Recording Wowza Transcoder: Americas Wowza Transcoder: Europe Wowza Stream Source Wowza Hosted / Embedded Player Wowza Transcoder: Asia Pacific Wowza Data: Near Real-Time

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 10/10/2024 12:06AM

We are currently investigating this incident. Customers creating new transcoders, live streams, and starting them are affected. Currently running livestreams and transcoders are unaffected and starting previously created transcoders and livestreams are not affected.

IDENTIFIED over 1 year ago - at 10/10/2024 12:20AM

A temporary fix has been implemented that alleviates some of the issues relating to this. We are continuing to investigate and further updates/fixes may be necessary.

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We are aware of an issue with creating new stream sources in Wowza Video. This impacts creation via the API as well as within the UI. - 3 months ago
Incident with Support ticketing and chat are currently offline due to an outage. - 5 months ago

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