Outage in Wowza
Wowza Video – Intermittent Issue Starting Some Existing Transcoders
Resolved Minor
June 04, 2025 - Started 8 months ago
- Lasted about 23 hours
Incident Report
We are currently investigating an intermittent issue where some existing transcoders may fail to start, displaying the error: **Unable to start the transcoder at this time. Please try again.**This issue does not affect all transcoders, and newly created transcoders or other existing transcoders may continue to work as expected. If you encounter this issue, please try using a different transcoder or creating a new one.
Components affected
Wowza Transcoder: Middle East Wowza Transcoder: Americas Wowza Transcoder: Europe Wowza Transcoder: Asia PacificNeed to monitor Wowza outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
8 months ago - at 06/04/2025 07:27AM
We are currently investigating an intermittent issue where some existing transcoders may fail to start, displaying the error: **Unable to start the transcoder at this time. Please try again.**This issue does not affect all transcoders, and newly created transcoders or other existing transcoders may continue to work as expected. If you encounter this issue, please try using a different transcoder or creating a new one.
IDENTIFIED
8 months ago - at 06/04/2025 09:51AM
We have identified the issue affecting the ability to start certain transcoders. The issue is limited to specific transcoder instances and does not impact all transcoders/customers. We are working on implementing a fix. In the meantime, as a workaround, affected users may be able to start a new transcoder instead of reusing the impacted one.We will provide an update as soon as the fix is in place.
MONITORING
8 months ago - at 06/04/2025 02:51PM
We have implemented a fix and are currently monitoring the result.
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