Outage in Wowza

Wowza Video | CDN HLS Streams Failing to Connect To Live Stream Targets

Resolved Major
June 12, 2025 - Started 4 months ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue where HLS streams will show connected, but no connection is established and the stream does not display a preview.
Components affected
Wowza VOD Wowza Data: Historical Wowza Rest API Wowza Recording Wowza Transcoder: Americas Wowza Stream Source Wowza Hosted / Embedded Player Wowza Data: Near Real-Time Wowza Transcoder: Middle East Wowza Transcoder: Asia Pacific Wowza Transcoder: Europe
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Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 06/12/2025 07:32PM

We are currently investigating an issue where HLS streams will show connected, but no connection is established and the stream does not display a preview.

IDENTIFIED 4 months ago - at 06/12/2025 07:45PM

We are continuing to work on a fix for this incident.

IDENTIFIED 4 months ago - at 06/12/2025 07:45PM

We are continuing to work on a fix for this incident.

IDENTIFIED 4 months ago - at 06/12/2025 07:46PM

We are continuing to work on a fix for this incident where CDN playback is getting 500 errors.More updates to follow.

IDENTIFIED 4 months ago - at 06/12/2025 07:47PM

We are continuing to work on a fix for this incident where CDN playback is getting 500 errors.More updates to follow.

IDENTIFIED 4 months ago - at 06/12/2025 08:24PM

Thank you for your patience! We identified the issue and are seeing HLS playback starting to return.We are continuing to monitor and more updates to follow.

MONITORING 4 months ago - at 06/12/2025 08:45PM

Thank you for your patience. We implemented a fix and are currently monitoring the result.

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