Outage in Wowza

Wowza Video | CDN HLS Streams Failing to Connect To Live Stream Targets

Resolved Major

June 12, 2025 - Started 11 months ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue where HLS streams will show connected, but no connection is established and the stream does not display a preview.

Components affected

Wowza VOD Wowza Data: Historical Wowza Rest API Wowza Transcoder: Middle East Wowza Recording Wowza Transcoder: Americas Wowza Transcoder: Europe Wowza Stream Source Wowza Hosted / Embedded Player Wowza Transcoder: Asia Pacific Wowza Data: Near Real-Time

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Latest Updates ( sorted recent to last )

INVESTIGATING 11 months ago - at 06/12/2025 07:32PM

We are currently investigating an issue where HLS streams will show connected, but no connection is established and the stream does not display a preview.

IDENTIFIED 11 months ago - at 06/12/2025 07:45PM

We are continuing to work on a fix for this incident.

IDENTIFIED 11 months ago - at 06/12/2025 07:45PM

We are continuing to work on a fix for this incident.

IDENTIFIED 11 months ago - at 06/12/2025 07:46PM

We are continuing to work on a fix for this incident where CDN playback is getting 500 errors.More updates to follow.

IDENTIFIED 11 months ago - at 06/12/2025 07:47PM

We are continuing to work on a fix for this incident where CDN playback is getting 500 errors.More updates to follow.

IDENTIFIED 11 months ago - at 06/12/2025 08:24PM

Thank you for your patience! We identified the issue and are seeing HLS playback starting to return.We are continuing to monitor and more updates to follow.

MONITORING 11 months ago - at 06/12/2025 08:45PM

Thank you for your patience. We implemented a fix and are currently monitoring the result.

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