Outage in WP Rocket

RocketCDN payment issues for existing customers

Resolved Major
March 28, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently experiencing an issue with our subscription and payment system, which may affect your ability to process payments or manage your subscription. We apologize for the inconvenience and are working to fix it as soon as possible. New customers created after March 27th are not impacted.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/28/2025 08:11PM

Our systems were updated to fix the subscription processing issues for existing customers.

Existing customers were not able to purchase additional CDN licenses or upgrade their existing subscriptions.

IDENTIFIED 7 months ago - at 03/28/2025 04:16PM

We’re currently experiencing an issue with our subscription and payment system, which may affect your ability to process payments or manage your subscription. We apologize for the inconvenience and are working to fix it as soon as possible.

New customers created after March 27th are not impacted.

Latest WP Rocket outages

Server downtime - about 2 months ago
Empty zips - 12 months ago
License validation may fail - 12 months ago

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