Outage in Xactus

Equifax Errors

Resolved Minor
June 12, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with Equifax. Some Credit requests, VOI, and VOE are experiencing errors or timing out.
Components affected
Xactus Equifax
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 09:08PM

This incident has been resolved.

MONITORING 1 day ago - at 06/12/2025 08:23PM

We are continuing to monitor requests and responses for TWN. Credit requests from Equifax appear to be fully recovered.

MONITORING 1 day ago - at 06/12/2025 07:47PM

We are no longer seeing errors with TWN and Equifax responses, and response times have normalized. We will continue monitoring TWN and Equifax.

IDENTIFIED 1 day ago - at 06/12/2025 06:45PM

Equifax is investigating an issue affecting their MortgageGateway services, potentially linked to a broader Google outage. Equifax is working closely with Google and their partners to resolve the issue as soon as possible. No estimated resolution time is available from Equifax.

IDENTIFIED 1 day ago - at 06/12/2025 06:27PM

We have identified an issue with Equifax. Some Credit requests, VOI, and VOE are experiencing errors or timing out.

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