Outage in Xactus

Elevated Error Rates for Equifax

Resolved Minor
July 18, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of elevated error rates for queries to Equifax.
Components affected
Xactus Equifax
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 07/18/2025 05:06PM

This incident has been resolved.

MONITORING 16 days ago - at 07/18/2025 04:18PM

Error rates and response times have returned to normal. We will continue to monitor stability while we remain in contact with Equifax.

IDENTIFIED 16 days ago - at 07/18/2025 03:52PM

Equifax has acknowledged an ongoing, widespread outage. They have provided an incident ticket number INC3881479. Xactus staff remains in contact with Equifax and will provide an update once resolved.

INVESTIGATING 16 days ago - at 07/18/2025 03:29PM

We are investigating reports of elevated error rates for queries to Equifax.

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