Outage in Xactus

Repository Selection Error in UDx

Resolved Minor
August 29, 2025 - Started 18 days ago - Lasted about 5 hours
Official incident page

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Outage Details

An issue preventing some UDx order submissions through Encompass has been identified. Orders placed directly in Xactus360 are unaffected. We are working to correct the issue.
Components affected
Xactus 360
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/29/2025 06:57PM

This incident has been resolved.

MONITORING 18 days ago - at 08/29/2025 04:45PM

A fix has been implemented and we are monitoring the results. UDx orders that failed to submit or received an error response can be re-submitted.

IDENTIFIED 18 days ago - at 08/29/2025 02:43PM

An issue preventing some UDx order submissions through Encompass has been identified. Orders placed directly in Xactus360 are unaffected. We are working to correct the issue.

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