Outage in Xactus
Refresh Reports in Encompass
Resolved MinorIncident Report
Encompass users may experience unexpected data overwrite within the application when executing refresh reports. Initial investigation determined that the CreditReportType was changed to "Merge" in the XML Response file, which is causing Encompass to overwrite or alter existing data.
Workaround:
Encompass users may reissue the original report with the original merge report number and re-import the affected scores & actual Liabilities.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 09/26/2025 02:30PM
This incident has been resolved.
MONITORING
29 days ago - at 09/26/2025 01:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
29 days ago - at 09/26/2025 03:35AM
A resolution to this issue is still in progress. The following workaround remains available in the interim: Encompass users may reissue the original report with the merge report number and re-import the affected scores & actual liabilities. We apologize for any inconvenience. Thank you for your continued patience.
IDENTIFIED
30 days ago - at 09/26/2025 12:02AM
Our staff has identified the cause of the issue and are working on deploying a fix. Workaround remains the same as previously announced.
INVESTIGATING
30 days ago - at 09/25/2025 11:12PM
Encompass users may experience unexpected data overwrite within the application when executing refresh reports. Initial investigation determined that the CreditReportType was changed to "Merge" in the XML Response file, which is causing Encompass to overwrite or alter existing data.
Workaround:
Encompass users may reissue the original report with the original merge report number and re-import the affected scores & actual Liabilities.
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