Outage in Xactus

Equifax The Work Number (TWN) Verifications

Resolved Major

January 12, 2026 - Started 12 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have observed verification requests for The Work Number (TWN) at Equifax are returning error messages. We are engaging with Equifax support to troubleshoot the issue.

Components affected

Xactus Equifax

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 01/12/2026 05:10PM

A fix has been deployed and the errors are no longer observed.

IDENTIFIED 12 days ago - at 01/12/2026 03:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 01/12/2026 02:43PM

We have observed verification requests for The Work Number (TWN) at Equifax are returning error messages. We are engaging with Equifax support to troubleshoot the issue.

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