Microsoft 365 Service Disruption

This incident has been resolved.

Due to the Microsoft 365 outage affecting multiple Business/Enterprise clients in multiple global regions, email messages to and from Xactus are delayed.

Full text of the outage report from https://status.cloud.microsoft/ follows below

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User impact: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.

More info: Some of the impacted service functions include, but may not be limited to:
- Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook.
- Collecting message traces in Exchange Online.
- Searching within SharePoint Online, Microsoft OneDrive, and/or Microsoft Teams.
- Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
- Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events.
- Receiving presence or location information in Microsoft Teams.
- Existing or new meeting options for Facilitator in Teams may not be honored.
- Applying and managing sensitivity labels, interactive operations on reports, and artifacts with sensitivity labels in Microsoft Fabric.
- Print registration and printer jobs may fail in Universal Print.
-Microsoft ToDo users may experience synchronization issues, which can prevent tasks from updating across devices. Additionally, tasks created in Shared Lists may not appear for collaborators.

Current status: We’re refining our load balancing efforts to optimize performance and reduce potential impact. In parallel, we’re assessing alternative solutions to reinforce recovery and enhance long term stability.

Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. This could affect users located in Asia-Pacific, Europe, or Latin America.

Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.

Xactus is experiencing degraded functionality with email communications due to a Microsoft outage affecting all of North America. Microsoft is actively working to restore service.