Outage in Xandr

Issues with Creative Audit and Creative Scanning

Resolved Minor
December 12, 2024 - Started 9 days ago - Lasted 1 day
Official incident page

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Outage Details

We have identified the following issue::

  1. Component(s): Creative audit, Creative SSL audit
  2. Impact(s):
    • Delay in ssl audit times
    • Delays in creative audit times. Please ensure that your creatives are over SLA before submitting a ticket to our support team. If you are in need of an urgent audit, we encourage you to use our priority audit option
    • Creatives erroneously being flagged as malicious will be re-audited
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/13/2024 08:25PM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING 9 days ago - at 12/12/2024 09:26PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED 9 days ago - at 12/12/2024 02:23PM

We have identified the following issue:: Component(s): Creative audit, Creative SSL audit Impact(s): Delay in ssl audit times Delays in creative audit times. Please ensure that your creatives are over SLA before submitting a ticket to our support team. If you are in need of an urgent audit, we encourage you to use our priority audit option Creatives erroneously being flagged as malicious will be re-audited Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

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