Outage in Xandr

502 Gateway errors with Universal Pixel endpoints

Resolved Minor
May 13, 2025 - Started 1 day ago - Lasted 42 minutes
Official incident page

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Outage Details

We have identified the following issue::

  1. Component(s): User Segments
  2. Impact(s):
    • Calls to our Universal Pixel on client domains
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Western Europe (AMS3), Central Europe (FRA1)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/13/2025 02:12PM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

IDENTIFIED 1 day ago - at 05/13/2025 01:32PM

We have identified the following issue:: Component(s): User Segments Impact(s): Calls to our Universal Pixel on client domains Not Impacted: Ad Serving Bidding UI API Geolocation(s): Western Europe (AMS3), Central Europe (FRA1) Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

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